Elisheba Detox has a policy where we do not offer refunds or exchanges for change of mind. However, we do provide options for situations where the goods received are damaged or incorrect. In such cases, customers can contact them within 30 days of receiving the product with relevant information and they will arrange for a replacement of the same value. The company covers all shipping costs for replacing incorrect or damaged goods and may require the return of the product before issuing a replacement. To claim out-of-pocket expenses for returning a product, customers can provide receipts for postage to be reimbursed. For any concerns or returns, customers are advised to contact Elisheba Detox at [email protected].

Elisheba Detox offers a 30-day money-back guarantee for all their products. In case the goods are damaged upon receipt or not as ordered, customers can contact them within 30 days to arrange for a replacement of equal value. Customers are advised not to dispose of the products until the exchange process is complete. To initiate the claim, customers need to provide their name, product details, proof of purchase (order number), and a description of the issue.

It is important to remember that prior contact is essential before returning any items to Elisheba, as returns without notification may cause delays or refund issues. Elisheba is not responsible for lost, stolen, misrouted, undelivered shipments, or items seized by customs. Moreover, incorrect or incomplete shipping addresses that cause misdelivery or returns may result in a shipping fee for re-shipment. Items returned damaged, opened, without a seal intact, or due to shipping errors beyond Elisheba's control are non-refundable.